Crowne Plaza Chennai Adyar Park has been diligently working to position itself as a luxurious and caring hotel for travellers in the southern market. The hotel has placed a special emphasis on providing quality service and amenities that are tailored to meet the needs of discerning traveller. It is constantly looking for new ways to improve its service, offering an array of features such as gourmet restaurants and unique leisure activities that create unforgettable experiences for its Guests. Mr. Projjwal Ghosh, Director of Sales & Marketing, Crowne Plaza Chennai Adyar Park in an exclusive interview with Mr. Neeraj Narain, Managing Editor of Perfect Media Travelar (www.perfectmedia.in). Excerpts:
How is Crowne Plaza Chennai Adyar Park positioned in the Southern Market?
Crowne Plaza Chennai Adyar Park has always been focused on carving a space for itself in the southern market as an upscale hotel that cares about and gives back to the community that it’s established in. Our South Indian specialty restaurant Dakshin aims to be able to create a sense of relatability in the consumers of the southern market by appealing to the unique tastes of the audience here and also by paying homage to the traditions and culture of this area.
Please elaborate on the room configurations and Guest Facilities in the hotel?
We have many different room categories that cater to every need. From base rooms to premier rooms and suites, we have it all. We offer several major guest facilities to prioritise the ambiance we create for our patrons. From concierge services, to a gorgeous outdoor pool, an in-house salon and spa and several other amenities, we leave no stone unturned for our guests. We also offer free high-speed Wi-Fi to our guests, along with a fully-equipped fitness center and several meeting and conference spaces. We also offer Grand Presidential Suite which is one of our luxurious suite at Crowne Plaza Chennai Adyar Park.
What offerings do you have for the high-end customers?
We understand the needs of our premium guests and strive to provide them with the highest level of comfort and luxury. We have several fine-dining options on-site – which include Dakshin and On The Rocks. Whether they’re looking to enjoy a scrumptious South Indian meal or international cuisines, we have it covered. We also offer luxury concierge services and other personalised services catered to their requirement.
Leisure market in India is fast growing, post pandemic. But the service expectations of a leisure traveller are different than the business guest. How is your hotel prepared to service both the market segments?
Leisure and business travellers have different requirements and expectations, and we are prepared to meet both. Our hotel provides a variety of amenities and services to fulfil the specific needs of each market group. We provide a number of recreational amenities for leisure tourists, including an outdoor swimming pool, a well-equipped fitness facility, and a selection of eating alternatives. We provide meeting and conference facilities, a cutting-edge Business Center, and high-speed Wi-Fi throughout the hotel for business travellers. Our team is ready 24/7 to give support and help, and we are prepared to meet the demands of business travellers. We comprehend the importance of offering great service to both leisure and business visitors, and we have put measures in place to guarantee that all of our guests have a memorable and pleasurable stay with us.
Food is a major decision maker for the customers today, while selecting a hotel. Is your hotel looking at gourmet as a pulling factor or a USP. What is your offering in F&B for the Guests?
Gourmet dining is a big pull factor and USP for us. We recognise the significance of providing visitors with a great dining experience, and our hotel provides a variety of F&B alternatives to appeal to our guests’ different interests and preferences. From the most traditional South Indian food at Dakshin, the coffee and café-eats at Cappuccino, and On The Rocks which is our international cuisine restaurant where you can cook your own food on hot lava stones on your table. With these inventive yet relatable concepts, we use food as a pulling factor.
MICE & Wedding market offers great opportunity for the hospitality. But today, events are becoming more complex and demanding. How is your hotel equipped to handle this dynamic market?
Our team has been prepared to handle the intricacies of modern events and to provide top-notch service that exceeds our clients’ expectations. We provide cutting-edge facilities and services such as configurable conference rooms, high-speed internet, audio-visual equipment, and on-site catering. Furthermore, our skilled event managers and coordinating staff have considerable experience with a variety of events, including weddings, business events, and social gatherings.
Hospitality market in Chennai is becoming very competitive with more global brands entering into the city. Do you think it is going to impact your customer base and change the guest profile mix.
Yes, Hospitality market is very competitive with more global brands entering into the city. With the notion of IHG Hotels and resorts true hospitality which is a brand promise to make everyone feel welcome and cared for, recognized and respected, whoever and whatever they are in the world and by continuing welcoming attitude towards our guest; we are pretty sure that this will make a huge impact to our customer base. Such practices lead to a win win situation for our FIT business. other business groups, F&B attractions and others.
A few of Projjwal’s favourites
Hobbies – Practicing Meditation, Reading Books, Travelling and Spending time with family & friends.
Favourite Travel Destination/s – Kerala, Himachal Pradesh and Hong Kong
Favourite Food – Home cooked Bengali cuisine and South Indian cuisine.
Life Mantra – Be absolutely passionate about what you do. This will make your work enjoyable and full filling end of the day.